RETURNS, EXCHANGES, & REFUND POLICYS
GARMENTS MADE-TO-ORDER
Standard Sizes (XS–4X)
We offer exchanges or store credit on made-to-order garments ordered in standard sizes. To be eligible:
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Items must be returned within 7 days of delivery
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Must be unworn, unwashed, and in original condition
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Buyer is responsible for return shipping​
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Custom Measurements (Tailored Orders)
Garments created using your specific measurements are final sale and not eligible for return, exchange, or refund.
Why? These pieces are crafted exclusively for your body and story—made to fit you alone. We cannot restock or resell them. We do, however, offer:
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Alteration recommendations
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Or in some cases, a small tailoring credit if adjustments are needed
BASKETRY & ACCESSORIES
Because basketry and jewelry are not custom-fit, we offer returns for store credit or exchange under these conditions:
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Return requested within 7 days of delivery
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Item must be in original, unused condition
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Buyer pays return shipping
Refunds may be offered in rare cases where an item is defective or damaged upon arrival. Please contact us immediately with photos to begin a return.
NON-RETURNABLE ITEMS
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Custom-measured garments
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Altered, worn, or damaged items
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Gift cards
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Sale items or archived collection pieces marked “Final Sale”
RETURN INSTRUCTIONS
To initiate a return, email us at [hello@sapulpafashionhouse.com] within 7 days of receiving your order. Include:
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Your name and order number
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The item you wish to return or exchange
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Photos if your item arrived damaged
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We will review your request and send next steps.
Please allow 3–5 business days for us to review and approve your return request. Once received and inspected, your store credit or exchange will be issued.
A Note of Gratitude
Thank you for supporting Indigenous luxury. Every purchase allows us to sustain our practices, preserve our stories, and prepare future collections with intention—not urgency.
By choosing made-to-order, you help us reduce waste, center our culture, and craft a future rooted in beauty and respect.
At Sapulpa Fashion House, every piece is crafted with intention—woven, stitched, or beaded to reflect the values of slow fashion, sustainability, and Indigenous luxury. Because we make to order, we approach returns thoughtfully and with respect to the time, care, and meaning behind each creation.
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